1. Overview
At www.kisan4u.com , we strive to provide the best customer experience possible. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand your rights and our procedures.
2. Eligibility for Returns
- Time Frame: You have 48 hours from the date of delivery to return an item.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, or not in their original condition will not be accepted.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Personal care items (e.g., intimate or sanitary goods)
- Custom or personalized orders
4. Return Process
- Initiate a Return: To initiate a return, please contact our customer service team at return@kisan4u.com with your order number and the reason for the return.
- Return Authorisation: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
5. Refunds
- Inspection: Once we receive your return, we will inspect the item and notify you of the status of your refund.
- Processing Time: If your return is approved, we will process your refund to your original method of payment or Credit in your wallet within 4 to 5 business days.
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).
6. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at return@kisan4u.com.
7. International Returns
- Customs and Duties: You are responsible for any customs duties, taxes, and fees incurred during the return process. These fees are non-refundable.
- Return Shipping: International return shipping costs are the responsibility of the customer.
8. Contact Us
If you have any questions about our return policy, please contact us at:
- Email: return@kisan4u.com
- Phone: +91-98265-75663
- Address: 1304, Marathon Icon, Nextgen Campus, Lower Parel (W) Mumbai 400013
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